Privacy policy

Silverback Moto Co. ("Silverback", "we", "us", "our") cares about your privacy. This policy explains what we collect, how we use it, and the choices you have. By using silverbackmoto.co, you agree to this policy.

What we collect

When you shop with us, sign up for an account, or get in touch, we may collect:

  • Name, email, phone, shipping and billing address
  • Payment details (processed securely through our payment partners — we don't store your card data)
  • Order history and product preferences
  • Device, browser, and IP information through cookies and analytics tools
  • Messages you send us via email, WhatsApp, or contact forms

How we use it

We use this information to:

  • Process and ship your orders
  • Send order confirmations, tracking updates, and customer support replies
  • Respond to questions, returns, and warranty claims
  • Send marketing communications, only if you opt in (you can unsubscribe anytime)
  • Improve our products, website, and overall experience
  • Detect fraud and protect our store and customers

Who we share with

We share your data only with partners that help us run the business:

  • Logistics and courier partners to deliver your orders
  • Payment gateways (Razorpay, Shopify Payments, etc.) to process transactions
  • Email, SMS, and WhatsApp service providers for transactional and marketing communication
  • Analytics tools to understand how our site is used
  • Government or legal authorities when required under Indian law

We do not sell your personal data to anyone, ever.

Cookies

Our site uses cookies for essential functions (cart, login), analytics, and personalization. You can disable cookies through your browser settings, but parts of the site may not work as expected.

Your rights

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian laws, you have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your data, subject to legal and accounting retention requirements
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, email reach@silverbackmoto.co with the subject line "Data Request".

Data security

We use reasonable technical and organizational safeguards to protect your data. No method of transmission over the internet is fully secure, but we work hard to keep your information safe.

Children's privacy

Our products and site are intended for adults. We don't knowingly collect data from anyone under 18. If you believe a minor has shared data with us, write to us and we'll remove it.

Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the site after changes are posted means you accept the updated policy.

Contact us

Questions, requests, or concerns? Reach us at:

  • Email: reach@silverbackmoto.co
  • WhatsApp: +91 99939 49966
  • Address: Silverback Moto Co., Continental House, 2nd Floor, A7, Sector-7, Noida, UP - 201301

Last updated: April 2026